Frequently asked Questions

We'll fix your computer problems, check everything connected to it, and then set you up with our monthly protection service(optional) to keep you safe online.

To request a service, simply fill out the contact form on our website or give us a call. Our team will get back to you as soon as possible to schedule an appointment.

We make it easy by coming right to your home and fixing your computer, network, or helping you stay safe online! If you live within 30 kilometers of our Kanata store, we'll come riight to your door. Not sure if we service your area? Just give us a call!

The price of our services can vary depending on what you need and how complex the problem is. We always keep our prices fair, and we'll give you a transparent quote before we start any work.

Yes, we can definitely help you stay safe online! We offer monthly memberships that include regular check-ups and updates to keep those online troublemakers away from your computer and information. It's like having your very own personal tech bodyguard!

We repair a variety of devices at your home, including computers, laptops, tablets, and smartphones.

Most repairs can be completed within 1-2 hours. We'll give you an estimated timeframe when you schedule your appointment.

Just make sure the device is accessible, and any necessary passwords are readily available.

In some rare cases, we might need to take your device to our workshop for further diagnostics or repairs. We'll keep you informed every step of the way.

We can assist with a wide range of issues, such as software troubleshooting, virus removal, setting up new devices, and optimizing performance.

We'll provide you with easy-to-follow instructions and a secure link to connect your device to ours.

Absolutely. We use secure and encrypted connections to protect your privacy.

We understand. You can always opt for onsite support instead.

Members enjoy priority scheduling, discounted rates on repairs and support, and exclusive access to our 24/7 monitoring services.

We continuously monitor your devices for potential issues, such as malware, hardware failures, and performance problems. We'll alert you and take proactive steps to prevent disruptions.

We use industry-leading security measures to safeguard your data and passwords, including encryption and secure backups.

Yes, you can cancel your membership anytime without any penalties.