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Effective Date: January 1st, 2025

This Terms and Privacy Policy (“Policy”) governs your access to and use of illfixit.ca (the “Website”), operated by Illfixit Wireless (“we,” “us,” or “our”), located at 501 Hazeldean Rd, Kanata, ON K2L 1V6. By accessing or using the Website, you agree to be bound by this Policy. Please read it carefully.

1. Information We Collect:

We may collect the following types of information:

  • Personal Information: If you register an account on our Website (if applicable), we collect the personal information you provide in your user profile, such as your name, email address, and any other information you choose to share.
  • Contact Information: If you contact us through the Website or by email (support@illfixit.ca) or phone (613-867-0695), we may collect your name, email address, phone number, and the content of your inquiry.
  • Usage Data: We may collect information about how you use the Website, such as the pages you visit, the links you click, and the time you spend on each page. This information may be collected using cookies or similar technologies.
  • Comments: If you leave comments on the Website, we may collect the information you provide in the comments form, such as your name, email address, and the content of your comment. Please be aware that visitor comments may be checked through an automated spam detection service.

2. How We Use Your Information:

We may use your information for the following purposes:

  • Service Provision: To provide you with the services you request, such as responding to your inquiries or processing your orders.
  • Account Management: To create and manage your account (if applicable), and to provide you with access to the Website’s features.
  • Personalization: To personalize your experience on the Website, such as displaying content that is relevant to your interests.
  • Communication: To communicate with you about your account, the Website, or our services, such as sending you notifications, updates, or marketing materials (if you have opted in to receive them).
  • Improvement: To improve the Website and our services, such as analyzing usage data to identify areas for improvement.
  • Legal Compliance: To comply with applicable Canadian laws and regulations, including those related to privacy and online commerce.

3. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable Canadian law. If you have an account, we retain the information in your user profile. You can access, edit, or delete your personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.  

4. Your Rights (PIPEDA):

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.  
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.  
  • Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.  

To exercise these rights, please contact us at support@illfixit.ca.

5. Sharing Your Information:

We may share your information with the following third parties:

  • Service Providers: We may share your information with service providers who assist us with operating the Website, such as hosting providers, analytics providers, payment processors, and spam detection services. We ensure these providers are contractually obligated to protect your data and comply with PIPEDA.  
  • Legal Authorities: We may disclose your information to legal authorities if required by Canadian law or legal process.

6. Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  

7. Children’s Privacy:  

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If you become aware that a child under this age has provided us with personal information, please contact us.  

8. Changes to this Policy:

We may update this Policy from time to time. We will post any changes on this page and encourage you to review it periodically.  

9. Contact Us:

If you have any questions about this Policy, please contact us at:

Illfixit 501 Hazeldean Rd, Kanata, ON K2L 1V6 support@illfixit.ca 613-867-0695

10. Governing Law:

This Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.